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PRIVACY POLICY

OUR COMMITMENT TO YOUR PRIVACY
This Privacy Policy was last updated on: 25th April 2018
We are Powder Institute (Elliot Higgins) trading as Powder Institute, Salurner Straße 16, 6020 Innsbruck, AT whose company registered number is ATU 72375912.

We own and operate this website www.powderinstitute.com (“the Site") and we take your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.
This Policy applies to information we collect about:

    visitors to our website;
    people who register with us; and
    people who do business with us; and
    people who register their interest in or apply for jobs with us

1. The Information We Collect About You
When you register with us or do business with us, we collect the following personal information from you:
    name;
    postal addresses,
    email address,
    telephone number,
    credit or debit card number, and expiry date,
    age
    gender
    interests
We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see Section 4 below.

2. How We Will Use The Information About You
We gather this information to allow us to process your registration, process any orders you may make, provide the goods requested, review expressions of interest in and applications for jobs. The relevant information is then used by us, our agents and sub-contractors (including, without limitation PayPal, Sitebuilder, Mailchimp, Post.AT, GLS and UPS) to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. We may use your IP address to gather aggregate demographic information, to diagnose problems with our server, to administer our website, to measure the use of our website, and to improve the content of our Website.
We may also share information with relevant law enforcement agencies or regulatory bodies.

3. Marketing
We may wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, a link at the footer of each email is provided allowing you to opt out or unsubscribe from our database, alternatively you can contact us at [email protected] If you agree to us providing you with marketing information, you can always opt out at a later date.

4. Our use of cookies and other information-gathering technologies
Cookies are small text files placed on your computer (or other electronic device) when you access our Site.
We use cookies and other online tracking devices such as Google Analytics* to collect standard Internet log information and visitor behaviour information. The information is used to:
    Keep track of the items stored in your shopping basket and take you through the checkout process
    Recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)
    Obtain information about your preferences, online movements and use of the internet
    Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and/or customer requirements and interests
    Target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests
    Make your online experience more efficient and enjoyable
We work with third-party suppliers who may also set cookies on our Website, for example Youtube and social networks such as Facebook, Twitter, Pinterest, Instagram, Tumblr. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.
Demographic data also may be collected at our Website from third party advertising servers, content servers, or Website analysis agents who provide us with the postcode and area code associated with a visitor's server, along with pages viewed on our Website. We may review the actions of visitors to our website on an aggregate basis to determine customers' preferences. We also complete research on our visitors' demographics, interests, and pages viewed based on the information provided to us during registration, ordering, promotions, from our server log files, from our website analysis agents, or from contests, drawings or surveys. We may use this data to personalise the visitor's experience of our website, to inform our marketing and promotional campaigns, to statistically analyse website use, to improve our product offerings, and to customise our website's content, layout, and services. We receive reports from third party advertising servers, content servers, or website analysis agents that tell us how many adverts were presented and clicked upon and/or what content was served or viewed.
The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer (or other electronic device) such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.
In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g to enable you to put items in your shopping basket and use our check-out process).

You can set your browser not to accept cookies. However, in a few cases some of our website features may not function if you remove cookies from your browser.

5. How We Protect Your Information
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information:
    Data on our server is encrypted
    Credit and debit card transactions are handled by established third party banking agents.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6. Access to your information and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to [email protected] . You will need to include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill).
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to [email protected] . You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

7. Your Consent
By submitting your personal information you consent to the use of that information as set out in this Policy.

8. Changes to privacy policy
We keep our Privacy Policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times.

9. How to Contact us
We welcome your views about our Site and Privacy Policy. If you would like to contact us with any queries or comments please send an email to [email protected]

10. Links to other websites
Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own Privacy Policy. We can not be held responsible for data protection on our partner websites.

TERMS AND CONDITIONS

By ordering from our site, you accept our general terms and conditions, including our Privacy Statement. Powder Institute. 

AGE REQUIREMENT

You must be 18 years of age or older to use or place an order on this Site. By submitting information through the Site, you represent that you meet this age qualification.

WEBSITE CONTENT
Images of people or places displayed on the Site are either the property of, or used with permission by the Companies. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

CONTACT INFORMATION

To contact Powder Institute with any questions or concerns in connection with these Terms or the Site you can email, call or write to us at the following:

Powder Institute
Salurner Straße 16
6020 Innsbruck
Österreich




REFUND AND CANCELLATION

If for whatever reason you aren't completely satisfied with your item, we can refund or exchange your purchase. Items must be returned in the original packaging with original tags and labels still attached. 
Skis cannot be returned if bindings have been mounted or if they have been drilled. 
As soon as we have received the returned goods we will aim to turn them around and refund you as soon as possible, but please allow us three working days before contacting us.

Warranty. If you have a problem with goods bought from Powder Institute, please give us a call or send us an email stating the issue and ideally with some pictures, once we have taken a look we will advise what the best procedure will be. Warranty policies from our suppliers vary, but we strive to get you an answer and help find a good solution to get you back on the mountain as soon as possible.


DELIVERY INFO

We aim to deliver all orders within 2-3 working days within Austria and Germany. For European orders or even further afield then please contact us for a postage quote before ordering.
Shipping on skis is a flat rate of 13 Euro, if purchased with bindings then delivery is free of charge within Austria and Germany.

All products shown on the website are in stock, unless otherwise stated. If a product is down to the last 1 or 2 then please drop us an email before you purchase so that we can secure that the goods are reserved for you.

Payment. We accept all major credit and debit cards as well as Paypal, so it should be super easy for you to get your hands on the gear that you want, if your payment type isn't listed, then please drop us an email or give us a call before you place your order.

For any questions regarding delivery or payment info, please don't hesitate to contact us [email protected]


ABOUT US
Who are Powder Institute?

We are an independently owned freeride ski store located in the heart of Innsbruck, Austria. 
We source and stock specialist brands for all your back country adventures. All of the skis and equipment that you can see online and in our store is used by us in the back country. 
We love to talk about all things winter...
At Powder Institute, we are in a lucky position being located at the heart of the Freeride City, with the nearest steep lines being accessed in 20 minutes from the shop. Come and stop by for a coffee and a chat, we are happy to hook you up with local mountain guides, places to train whilst you are in Innsbruck, local Physio's for when it all gets a bit out of shape. 
We are more than just a ski shop.

Looking forward to see you on the mountain!

Elliot


IMPRESSUM

All Brand and content is managed by:

Elliot Higgins
Powder Institute
Salurner Straße 16
6020 Innsbruck
Austria

Einzelunternehmen/Geschäft/Einzelhandel
UID: ATU 72375912
Registercourt: Firmenbuch Innsbruck​